April 22, 2025
At Turab, we honor the trust you place in us. This privacy policy is our way of sharing how we gather, hold, and care for the information you offer when visiting our website with intention, transparency, and respect.
WHAT INFORMATION DO WE COLLECT?
There may be moments, such as placing an order, signing up for updates, or joining one of our offerings—when we’ll ask you to share certain details: your name, address, contact information, payment method, or preferences. You may also choose to tell us more: your birthday, your interests, even how you found us. We may keep a record of what you’ve purchased, simply to better serve you in the future.
Sharing this information is entirely up to you. But please note, if you choose not to provide it, certain services or experiences on our website may not be available. In some cases, we may still reach out; for example, to clarify an order or respond to a question, even if you’ve opted out of marketing communications.
You’re also free to explore our site without identifying yourself. Like many websites, we may collect general information such as your IP address, browsing patterns, or device type. This helps us understand how our community moves through our space and allows us to make it more intuitive and inspiring.
If you connect with us through a social platform (like Instagram), we may receive limited details from your profile, in line with that platform’s privacy policy. This information, if shared, helps us offer a more seamless experience across platforms.
WHAT DO WE USE YOUR INFORMATION FOR?
We may use your contact information for thoughtful and purposeful reasons, such as:
- Processing and tracking your order or subscription.
- Understanding preferences and browsing behavior to improve our offerings.
- Letting you know about new pieces, upcoming collections, or exclusive offers.
- Sharing updates, stories, or events related to Turab that may resonate with you.
We only reach out in ways that align with your communication preferences. And when we do, we take care to ensure the information we hold is accurate, relevant, and up to date.
From time to time, we may work with trusted partners—individuals or entities who share our respect for privacy and integrity. These Select Partners may receive limited contact information from us if we believe their offerings align with your interests. In such cases, we make every effort to ensure their values and privacy practices reflect our own.
To deepen your experience, we may combine the information you share with us online with publicly available data or information from our partners, such as cookie-based insights. This allows us to better understand our community and offer more meaningful communication.
We may also share select information with third-party service providers—such as those who help us fulfill orders, process payments, or deliver your pieces. These providers receive only the information necessary to perform their services and are not permitted to use your data for unrelated purposes.
Additionally, certain third-party companies may collect non-personally identifiable information during your visit to our site. This could include data like browser type, pages viewed, or ads clicked. These companies often use cookies or web beacons to serve you more relevant ads based on your browsing activity. If you’d like to opt out of this type of advertising, you can visit https://thenai.org.
Please note that while our systems don’t respond to “Do Not Track” signals, we offer ways for you to manage your preferences—including opting out of marketing or information-sharing—through our Privacy Policy.
In rare cases, we may need to disclose your information if required by law, or if necessary to protect our community, our work, or you.
HOW CAN I OPT OUT OR UPDATE MY INFORMATION?
We believe in thoughtful communication, and we’ll only reach out if you wish to hear from us.
If you’d like to update, correct, or remove your contact information, please email us at info@weareturab.com
Include your full name, email address, mailing address, and let us know exactly what you’d like to update or opt out of. You may also use one of the following statements in your message:
- I prefer not to receive promotional emails about products, events, or special offers.
- I prefer not to receive printed mailings, including catalogs or promotions.
- I prefer not to have my contact information shared with third parties for marketing purposes.
You can also unsubscribe at any time by clicking the link found at the bottom of our marketing emails.
YOUR INFORMATION, SAFEGUARDED
We take the protection of your personal information seriously. When you place an order or share your details with us, we use a combination of security measures to help ensure that your information remains private and protected.
Sensitive data—such as payment information—is processed through a secure server and encrypted via Secure Socket Layer (SSL) technology. This information is stored only by our trusted payment gateway providers, accessible only to those with special permissions, all of whom are required to maintain strict confidentiality.
OUR USE OF COOKIES
To offer you a more seamless and intuitive experience, we use cookies—small text files placed on your device through your browser. These allow us to recognize you, remember items in your cart, and better understand how you interact with our site.
Cookies also help us refine what we share with you—whether it’s content on our site, in our emails, or through ads on other platforms. By working with third-party partners, we may offer tailored content and promotions based on your previous visits or purchases, making our communication more relevant to you.
You can adjust your cookie preferences through your browser settings at any time.
MANAGING INTEREST-BASED ADVERTISING
While our systems do not currently respond to “Do Not Track” signals, some of the third-party partners we work with for interest-based advertising do offer ways to opt out of personalized ads.
These tools allow you to opt out of targeted advertising from participating companies. Please note: these are external services and not controlled by Turab. Most opt-outs are managed through cookies—so if you clear your cookies, or switch browsers or devices, you may need to repeat the opt-out process.
You can also limit interest-based tracking by adjusting your browser settings to restrict or reject cookies.
Even if you opt out of interest-based advertising, you may still see content or ads from Turab—they just won’t be personalized based on your browsing behavior.
PROTECTING CHILDREN’S PRIVACY
We care deeply about the safety and privacy of all individuals—especially children. Our website is designed for a general audience and is not intended for use by anyone under the age of 14. We do not knowingly collect or store personal information from children under 14, nor do we knowingly engage in direct communication with them.
We encourage parents and guardians to be involved in their children’s online experiences and to use available tools—like parental controls or web filtering software—to guide safe browsing.
If you are a Lebanese resident under the age of 18 and have shared content publicly through our site, you may request that it be removed by emailing us at info@weareturab.com. Please be aware that while we will do our best to assist, content hosted by third-party platforms may not be fully removable.
SCOPE OF THIS POLICY
This Privacy Policy applies only to information collected through our website and does not extend to offline communications or data collection.
YOUR CONSENT
By continuing to use our website, you agree to the terms of this Privacy Policy.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the date at the top of the page and post the updated policy here.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, you’re welcome to reach out to us:
TURAB SARL
Bsalim Main Road, Mezher 456 Bldg
Email: info@weareturab.com
Phone: +96170417317
